Terms & Conditions

VACCINATION REQUIREMENTS

All dogs are required to be up to date with vaccinations – ie – this needs to be done within the year from date of last vaccination or the date stated by vet on the medical records. Dogs will not be accepted for boarding if the expiry date on the clinical information from the vet has passed.
We do not require the kennel cough vaccination for dogs but if you have had your dog vaccinated you must leave three weeks between the vaccination and boarding.
Vaccination certificates/veterinary documentary evidence needs to be brought in on every occasion.

Any special dietary requirements should be clearly marked with the dog’s name and quantity to be given.
We do not accept food/water bowls unless they are slow feeders.
Medication also needs to be clearly marked with name of medication and dosage which must be in the original packaging.
There is a small extra charge for giving medication.
Any medication described on the booking form, or any medication prescribed by a vet in the owner's absence, can be administered by the person caring for the dog.

For customers who have more than one dog, if you would like them to share accommodation we are happy to accommodate that but if necessary for any reason we may decide to separate them.

Verulam Farm Kennels reserves the right to cancel a booking at short notice if we feel the dog is too unwell to stay. If there is evidence of external parasites on a dog during their stay (i.e. fleas, ticks, lice, etc) they will be treated with an appropriate product authorised by the Veterinary Medicines Directorate and licensed for used in the UK. Treatment will be discussed with a veterinarian before administering. The owner will be responsible for the veterinary costs and for transportation.

If an emergency situation causes the boarding kennels to close and the owner is out of the country, the designated emergency contact in the UK will be contacted to come and collect the dog. If a designated person is not provided we will take your dog to another boarding kennels who has availability.

A 2 day non-refundable reservation deposit is required for all bookings. This can be transferred to other dates within the same calendar year, provided we have availability, when the booking is cancelled in advance but will not be refunded for a "no show".
During school holidays payment is required on drop off for all days booked. Money cannot be refunded for early collection.